Privacy Policy

Website Privacy Policy

Welcome to Helix Research Ltd's Privacy and Data Protection Policy. At Helix Research Ltd ("we", "us", or "our"), we are committed to protecting and respecting your privacy and Personal Data in compliance with the United Kingdom General Data Protection Regulation ("GDPR"), the Data Protection Act 2018, and all other mandatory laws and regulations of the United Kingdom.

This Privacy Policy explains how we collect, process, and keep your data safe. It also outlines your privacy rights, how the law protects you, and informs our employees and staff members of their obligations and protocols when processing data.

Important Information and Who We Are

Helix Research Ltd is your Data Controller and is responsible for your Personal Data. We have appointed a Data Protection Officer (DPO) to oversee questions related to this Privacy Policy.

Contact Details for our Data Protection Officer:

  • Name: Sowmyanarayanan Venkatraman Jeyalakshmi

  • Email: hello@helix.earth

  • Postal Address: 82a James Carter Road, Mildenhall, IP28 7DE, United Kingdom

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to address your concerns before you approach the ICO.

Types of Data We Collect

"Personal Data" refers to any information about an individual from which that person can be identified. It does not include anonymous data. We may collect, use, store, and transfer different kinds of Personal Data, though not all types will necessarily be collected from every user.

The full scope of data we may collect includes:

  • Profile/Identity Data: First name, last name, gender, date of birth.

  • Contact Data: Phone number, addresses, email addresses.

  • Marketing and Communications Data: Your preferences for receiving marketing information and other communications.

  • Billing Data: Information related to debit/credit cards, name on payment details, and billing address.

  • Financial Data: Banking details, e.g., account number and sort code.

  • Transactional Data: Records of all payments made for our services or products.

  • Technical Data: IP address, browser type and version, time zone setting and location, operating system, platform, and other device technology used to engage with us.

  • Customer Support Data: Feedback and survey responses.

  • Usage Data: Information about how you use our website, products, and services.

We also collect:

Aggregated Data, which is statistical or demographic data derived from your Personal Data but does not directly or indirectly reveal your identity. If Aggregated Data is combined with your Personal Data to identify you, we treat the combined data as Personal Data. We do not collect any Special Categories of Personal Data (e.g., race, health, religion) or information about criminal convictions and offences.

Legal Basis for Data Collection

We only use your Personal Data when the law allows us to. The main legal bases we rely on under GDPR include:

  • Consent: When you explicitly agree, such as opting in to newsletters.

  • Contractual Obligations: When necessary to fulfill our contractual obligations to you and provide services.

  • Legal Compliance: When required by law to collect and process data, such as for fraudulent or illegal activities.

  • Legitimate Interest: When processing is reasonably expected as part of running our business and does not materially impact your rights, freedoms, or interests.

How We Use Your Personal Data

We will only use your Personal Data for the purposes for which we collected it. Your data may be used for various activities including registration, marketing, and customer support, always with a valid legal justification. We may make suggestions and recommendations to you about goods or services of interest.

If we need to use your Personal Data for an unrelated purpose, we will notify you and explain the legal basis. We may also process your Personal Data without your knowledge or consent where required or permitted by law.

Your Rights and How You Are Protected by Us

Under data protection laws, you have several rights regarding your personal data:

  • Right to be informed: About our purposes for processing your data, storage duration, and sharing practices.

  • Right of access: To receive a copy of the personal data we hold about you.

  • Right to rectification: To request correction of incomplete or inaccurate data we hold about you.

  • Right to erasure: To ask us to delete or remove personal data where there is no good reason for us to continue processing it, or if processed unlawfully.

  • Right to object: To object to the processing of your personal data in certain circumstances, such as for direct marketing.

  • Right to restrict processing: To request the restriction or suppression of your personal data in certain situations.

  • Right to data portability: To request the transfer of your personal data to you or a third party in a structured, machine-readable format.

To exercise any of these rights, please contact us at hello@helix.earth.

We implement a variety of security measures to protect your Personal Data on our systems, including additional protections commensurate with UK investment research firm best practices for financial market business. While we strive to protect your Personal Data, no internet transmission is completely secure, and any transmission is at your own risk.

You can opt out of marketing messages at any time using an unsubscribe option.

Your Data and Third Parties

We may share non-Personal Data with third parties. We may also share your Personal Data with subcontractors or affiliates, subject to confidentiality obligations, for the purposes for which we disclose it to them and pursuant to our instructions. We may also share Personal Data with interested parties if Helix Research Ltd anticipates a change in control, acquisition, or licensing of our technology. If Helix Research Ltd is sold or transferred, your Personal Data may be transferred as part of that transaction, and the acquiring entity's Privacy Policy may then govern its use. We may also share your Personal Data if required for legal reasons or to enforce our terms.

Our site may include links to third-party websites, plug-ins, and applications. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit after leaving our site.

Data Retention, Age Limit, and International Transfers

  • Data Retention: We will only retain your Personal Data for as long as reasonably necessary to fulfill the purposes we collected it for. We may retain it longer in the event of a complaint or potential litigation.

  • Age Limit: You must be aged 16 or older to use Helix Research Ltd. This website is not intended for children, and we do not knowingly collect data relating to children.

  • International Transfer of Data: Your information may be stored and processed in the UK or other countries or jurisdictions outside the UK where Helix Research Ltd has facilities. By using Helix Research Ltd, you consent to the transfer of information, including Personal Data, outside of the UK.

Notification of Changes and Acceptance of Policy

We keep our Privacy Policy under review and will place any updates here. This version is date 24 September 2024. By using Helix Research Ltd, you consent to the collection and use of data by us as set out in this Privacy Policy. Continued access or use of Helix Research Ltd will constitute your express acceptance of any modifications to this Privacy Policy.